The Mews specialise in the design and implementation of the best possible client experience in the hospitality sector of the health and wellness industry. We devise the systems and processes required for brands to deliver the smoothest possible Client Journey from day one. We understand the importance of attention to detail when planning the operational structure of a hospitality concept and hold a wealth of experience in the steps required to ensure the smoothest launch possible. The timeline of our projects vary but can be summarised by a number of key phases which are outlined below.
Stage 1: Identify and finalise the brand offering
Stage 2: Design the Client Journey
Stage 3: Identify the best available software and ensure that it is programmed to support the client journey.
Stage 4: Create a detailed Staff Manual
Stage 5: Train the Internal Team
Stage 6: Support the internal Team during the Launch Phase
Stage 7: Handover